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Welcome to D&MS

Digital & Media Solutions (D&MS) is a leading international system integrator with an impressive portfolio of professional audio and video equipment.

We design, plan, and construct state-of-the-art TV and radio studios, OB vans, boardrooms, networks, and audiovisual spaces within Europe. To strengthen our team, we are looking for a motivated Head of Service.

The postition

As the Head of Service at D&MS, you are the architect of our service policy. Your responsibilities include managing Service Level Agreements (SLAs) with our client accounts and generating new business. You formulate a clear vision for our service delivery and ensure transparent customer service, as well as a clear positioning of D&MS.

Below is a selection from your job responsibilities:

  • Developing and implementing the service policy.
  • Commercially managing SLAs and support projects in collaboration with sales.
  • Operational management and periodic coordination with Service Management.
  • Managing the service organization, including coaching and evaluating team members.
  • Reporting on progress, revenue, costs, and profits within the service department.
  • Actively contributing to management team discussions and project reviews.

    THE KEY JOB REQUIREMENTS ARE AS FOLLOWS:

    You are socially adept, commercially oriented, and technically knowledgeable in the field of IT-Service-Broadcast. You have experience in the broadcasting industry and can handle data with integrity.

    Moreover, you are:

    ● Organizationally sensitive.

    ● Service-oriented.

    ● A team player capable of leading the service team, consisting of various disciplines.

    What do you get in return?

    A versatile role with room for personal input and development within a dynamic organization. D&MS offers an excellent package of primary and secondary employment conditions, and the opportunity to work in a professional team in Utrecht.

    Interested?

    Have you become enthusiastic and can you envision yourself as our new Head of Service? Then, please send your CV and motivation to sollicitaties@denms.nl.

    “If this appeals to you?

    Send your CV + motivation to D&MS: sollicitaties@denms.nl

    Acquisition regarding this vacancy will not be appreciated.”

    Acquisition regarding this vacancy will not be appreciated.”